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Custom CRM Builds

Every lead.
Chased.
Closed.

Most jobs aren't lost on price. They're lost in the gap between an enquiry landing and someone following it up. We build the system that closes that gap — around how your business actually works, not how software thinks it should.

Quote #1184 19 days ago
Bathroom renovation — Reservoir
$8,400
SentYes
Followed upNever
OutcomeUnknown
Short answer

What does a custom CRM cost to build?

Convert Co builds custom CRMs for service businesses of roughly 10 to 50 people. The Core build is $12,000 up front plus $650 a month, and the Complete build is $22,000 plus $950 a month. Both are flat fees with no per-seat pricing, built around how the business actually takes and chases work rather than forcing it into an off-the-shelf tool. Larger or more unusual builds are quoted individually.

Custom CRM build options
BuildUp frontOngoingSuited to
Core$12,000$650/monthA single-team service business that needs enquiries, quotes and jobs in one place
Complete$22,000$950/monthMultiple teams or locations, deeper automation and reporting
BespokeQuotedQuotedAnything outside the two builds above
Pricing model
Flat fee. No per-seat cost as the team grows.
Build time
Weeks, not months
Built for
Service businesses of roughly 10 to 50 people
What it solves
Enquiries scattered across channels, quotes never chased, no line from ad spend to booked job
The problem

You're not disorganised.
You're the bottleneck.

01

Quotes go out and never come back

The job wasn't lost on price. It was lost on silence. Nobody chased it because nobody was reminded to, and there was no record that it needed chasing.

02

Enquiries land in five different places

Website form, missed call, Facebook message, word of mouth, a chat on site. They all converge on one person — you — and whatever doesn't get written down disappears.

03

You can't tell what's actually working

A $12,200 job came in last month. Which ad, which channel, which referral? If you can't trace it, you're guessing every time you decide where next month's budget goes.

04

You can't hand any of it over

You hire someone and there's nothing to put them into. No pipeline, no history, no process — it's in your phone, your ute and your memory. So you stay the bottleneck.

Sound familiar?

You already tried a CRM.
It lasted five weeks.

Not because you're bad at systems. Because it was built for a software company's sales team and handed to a business that runs on job sites. Setup was a weekend nobody had. Here's what we do differently.

Off-the-shelf CRM
A Convert Co build
Ninety features. You use four.
Only what your business actually does. Nothing else on the screen.
You change your process to fit the software.
The software is built around your process, in your language.
Per-seat pricing that climbs every time you hire.
One build, one flat support fee. Add people without adding cost.
Setup is your problem. Data migration is your weekend.
We migrate your existing contacts and jobs, and sit with your team until it's being used.
Generic support queue, offshore, 48 hours.
You call us. We built it, so we can change it.
What you get

Built for the way jobs actually come in.

Every lead in one place

Website forms, ad enquiries, calls and messages all land in a single list, timestamped, with nothing to re-type.

Follow-up that chases itself

Quotes and enquiries surface automatically when they go quiet, so nothing sits for nineteen days again.

A pipeline you can read

Enquiry, quoted, booked, done, paid — named in your stages, not a software company's.

Source tracking on every job

Every won job traced back to the ad, channel or referral it came from, so budget decisions stop being guesswork.

Works on a phone, on site

Built mobile-first. Logging a lead from the van takes seconds, because if it doesn't, it won't happen.

Something to hand over

A new hire gets a system, not a handover conversation. The business stops living in one person's head.

How it works

Weeks, not months.

01
Walkthrough
A call where we map how work actually moves through your business right now — where leads come from, what happens next, and where things fall over.
02
Scope
You get a written scope: exactly what's being built, what it does, what it doesn't, and a fixed price. Nothing starts until you've signed it off.
03
Build & migrate
We build it and move your existing contacts, quotes and job history across. You review a working version, not a mockup, and tell us what to change.
04
Go live & support
We train your team on it and stay on support. It's yours — and because we built it, changes take days rather than a feature request that never happens.
Pricing

One build. One flat fee.
No per-seat creep.

Essentials
$6,500
one-off build + $400/month support
  • Lead capture from your forms and ads
  • Pipeline with your own stages
  • Automated follow-up reminders
  • Mobile-first, built for on site
  • Contact migration included
  • Team training session
Book a Walkthrough
Most common
Complete
$12,000
one-off build + $650/month support
  • Everything in Essentials
  • Quoting and job tracking
  • Source tracking on every won job
  • Multi-user with roles and permissions
  • Automations built to your process
  • Integrations with the tools you already use
  • Full job history migration
Book a Walkthrough
Bespoke
POA
scoped and quoted per build
  • Multi-location or multi-brand
  • Client or customer portals
  • Deeper third-party integrations
  • Custom reporting and dashboards
  • Ongoing development retainer
Talk It Through

Fixed-price scope agreed in writing before any build starts. Support covers hosting, backups, fixes and small changes. Already a Convert Co ads client? Ask about the combined rate.

Questions

The obvious ones.

If one already works for you, keep it — we'll say so on the call. But most of the businesses we talk to have tried one and abandoned it, because it was built for a sales team and asked them to change how they work. If that's you, the problem wasn't the discipline. It was the fit.

Typically two to four weeks from signed scope to live, depending on how much history needs migrating and how many integrations are involved. You'll have a firm timeline in writing before anything starts.

Your data is yours, always, and you can export it in full at any time. The system itself is licensed to you and maintained by us under the monthly support fee — that's what keeps changes fast and the cost of the build down.

We migrate it. Spreadsheets, an old CRM, a shoebox of quotes — we'll take what's there and clean it up as part of the build. You don't spend a weekend on data entry, which is the single most common reason these projects die.

That's the real risk, and it's why we build to your process rather than a generic one. If logging a lead takes longer than writing it on a docket, it won't get used — so that's the bar we build to, and we train your team on it rather than emailing a login.

No. The build stands on its own. It does work harder if we're running your lead generation too, because every job can then be traced back to the ad that produced it — but that's an option, not a condition.

Stop losing
jobs to silence.

A free walkthrough. We map how leads move through your business now, and tell you honestly whether this is worth building.

Book a Walkthrough